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I’ve also been with sky a number of years but this is ruining viewing for me I have moments of black screen and sound can also dip at times Have checked and swapped HDMI’s, tried different inputs on tv also which work with alternatives Anyone else at the end of their tether with sky
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You pay for the ability to fast forward through them. You don’t pay to remove ads. Spirit of murfochs lives on Btw sky, I also paid to remove ads but uou don’t remove do you? I simply added a new windows user and installed the app on that login(so its like fresh windows start up and only the essental apps are installed). I’m assuming there’s some app that conflicts with the Sky Go app.
When this happens I get them to change the box out and everything works again for a while until needing to change it again. However it nows that the likes of Disney, Netflix and Prime apps are only showing as HD and not 4K on the programs/films. Yeah I would suspect cable every time with a problem like that. If it happens with the new box then suspicion shifts to cabling or TV.

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After removing sky go and citrix workspace and reboot and reinstall of Sky go then worked perfectly. @Mickey-Padge I was contacted by a member of the Sky team who walked me through it. Click the comment button to sign-in or sign-up. Once you’ve signed in, you’ll then be given the option to enter a unique code to link your account with. Once this is completed, you’ll then be presented with the sign in screen.
I have had the same issue and followed your instructions but the app still does not work. Reboot your PC and then download and install the Sky Go app again. I have trying uninstalling the app but not the hidden folders and files part. What have you tried, have you tried uninstalling the app and the hidden files and folders it uses ?